AVRE manages switchboard operations at three campuses of the Veterans Administration Medical Center. Over 90 percent of switchboard operators are blind or visually impaired.

Operators at the switchboards are fully trained to make use of a variety of adaptive equipment and software programs ranging from very simple to sophisticated. Operators answer and process hundreds of incoming calls each day, making certain that the caller's connections are accurately completed. In addition, operators must also monitor the hospital alarm systems, calling in the appropriate response teams. AVRE managment from Binghamton monitors each operation and is on site as needed.
Operators provide the following services:

  • Routine and high call volume
  • Customer service
  • In-house and long-range paging
  • Monitoring and dispatch of critical systems
  • Data collection, analysis, and reporting

For more information about AVRE's switchboard operations or to find out how AVRE can meet your call center needs, please contact Jenn Small, Chief Operating Officer, at (607)724-2428.