Switchboard Operations

A.V.R.E. has been responsible for the operation of the switchboards at two campuses of the Veterans Administration Medical Center for about ten years. In August 2009, A.V.R.E. was awarded the contract to take over the management of the James J. Peters VA Medical Center in the Bronx. Over 90% of switchboard operators have sustained and severe vision loss.

Operators at the switchboards are fully trained to make use of a variety of adaptive technology equipment and software programs ranging from simple to very complex. Operators answer and process hundreds of incoming calls each day, making certain that the caller's connections are accurately completed. In addition, operators must also monitor the hospital alarm systems, calling in the appropriate response teams. A.V.R.E. managment from Binghamton monitors each operation and is on site as needed.

Sophisticated, adaptive technology makes this work possible for people with sustained and severe vision loss. Switchboard positions are high-paying and competitive. A.V.R.E. is always looking for new opportunities for switchboard and call center operations.

For more information about A.V.R.E.'s switchboard operations or to find out how A.V.R.E. can meet your call center needs, please contact
Ken Fernald, VP of Operations, at (607)724-2428.